Refund Policy

At Lanet, we are committed to providing high-quality educational content and a satisfactory learning experience. If for any reason you are not satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

• Refunds are only applicable to certain paid services, such as subscriptions, course purchases, or other digital content, as specified during checkout.
• Requests for refunds must be made within 10 days of the original purchase date.
• Refunds are not available for free content, trial periods, or promotional offers.

2. Non-Refundable Situations

• Failure to use or complete the purchased course or service.
• Violation of our Terms and Conditions or misuse of the Platform.
• Purchases made using promotional credits, coupons, or discounts.

3. How to Request a Refund

• To request a refund, contact our support team via email at postmaster@lanetonline.com or through our customer support portal.
• Include the following details in your request:
  • Your full name
  • Phone Number
  • Reason for the refund request
• We will review your request and notify you of the approval or rejection of your refund within 10 business days.

4. Refund Process

• Approved refunds will be processed to the original payment method within 10 business days.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Significant changes will be communicated via email or through the Platform.